FAQ

SIMRIGS is a family owned and operated business based out of Whittlesea, which is located in the Northern Suburbs of Melbourne, Australia

If you're not sure whether the product you're interested in will suit your setup at home the best thing to do is contact one of our crew to discuss your options. You can contact our crew with your question at the bottom of the page or with our Live Chat on our website, otherwise the other best places to contact us are:

- Contact page

- Facebook

- Discord

- Instagram

We predominantly ship to Australia and New Zealand. However if you are interested in shipping outside of these countries we are more than happy to get a price on shipping to your designated area. Please contact us directly at info@simrigs.com for more information.

Yes, if you want to save on shipping costs you can pick your order from our warehouse when it is completed. You will need to contact us prior to pick-up to organise a time.

Organising your own freight is also an option, please contact us with your order details so we can give you all the appropriate information.

Shipping is calculated on your delivery address when finalising your order during checkout.

Once you have received your shipping notification please allow:

VIC: 1-2 business days

NSW: 2-4 business days

QLD: 2-4 business days

SA: 2-4 business days

TAS: 2-4 business days

WA: 3-7 business days

NT: 3-7 business days

All deliveries are subject to potential delay in areas impacted by flooding and other events.

Typically we use Star Track and TNT. Upon checkout you will also see a few shipping options based on your delivery address.

Once your order has been booked in with the shipping company you will be sent a tracking number you can use to track your order.

If your order has not yet left our warehouse we can see if a change of delivery address is possible. Contact us as soon as you can if this is you.

If you are not home when your order arrives then the goods will most likely need to be redelivered or picked up locally. If you missed your delivery please contact us as soon as possible so we can organise the best way to get your order in your hands.

You will need to check your local duties and taxes. We do not charge Austalian Tax if you are purchasing from a country other than Australia. If you have any further queries please don't hestiate to contact us with your questions.