Refund policy
Returns
We have a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it, unused, with all tags and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, contact us at info@simrigs.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping
Buyers are responsible for the cost of return shipping. Original shipping charges are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Return shipping costs are non-refundable unless the item is faulty, damaged, or incorrectly supplied, in which case we will cover the cost.
Restocking fee
A restocking fee of 20% may apply to returned items. This fee covers the cost of inspecting, repackaging, and restocking returned goods, and will be deducted from your refund. The restocking fee does not apply to items that are faulty, damaged, or incorrectly supplied.
Damages and issues
Please inspect your order on arrival and contact us immediately if the item is faulty, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
These rights apply to sale items and discounted items in the same way they apply to full-price items. Nothing in this policy limits them. The 30-day change-of-mind return described above is offered in addition to your rights under the Australian Consumer Law, not instead of them.
Non-returnable items
Some items cannot be returned for change of mind:
- Custom-built and made-to-order products, including custom turn-key simulators and special-order items
- Gift cards
- Items that have been modified, installed, or assembled beyond what is needed to inspect them
This does not affect your rights if an item is faulty, damaged, or not as described. Please get in touch if you have questions about a specific item.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method. Please allow time for your bank or card provider to process and post the refund.
Changes to this policy
We may update this refund policy from time to time. The current version is always available on this page.
Contact
SIMRIGS PTY LTD
2406 Plenty Road, Whittlesea VIC 3757, Australia
info@simrigs.com
0499 620 981 (Mon to Fri, 9am to 4pm)