FREE SHIPPING ON SIMAGIC AUSTRALIA WIDE on all orders over $200

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FREE SHIPPING ON SIMAGIC AUSTRALIA WIDE on all orders over $200

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    • Shipping policy

    Where we ship

    SimRigs ships Australia wide. We do not currently ship internationally. You can also collect your order from our Whittlesea showroom at no cost, selectable at checkout.

    Dispatch times

    In-stock orders are dispatched within 1 to 4 business days. Pre-order and made-to-order items, including custom turn-key simulators, are dispatched to the timeframe shown on the product page. If anything is going to take longer than expected, we will contact you.

    Shipping costs

    Shipping is calculated at checkout based on the size and weight of your items and your delivery state. Enter your address at checkout to see the exact cost before you pay.

    • Simagic products: free shipping Australia wide on orders over $200. Orders under $200 are charged a flat rate.
    • Accessories and smaller items: flat rate or carrier-calculated, depending on the item. Some categories qualify for free shipping above a spend threshold, shown at checkout.
    • Large and heavy items: chassis, seats, and similar items ship as freight. Rates are weight-based and vary by state. Victoria, New South Wales and South Australia are the lowest, Western Australia and the Northern Territory the highest.
    • Turn-key simulators: shipped as freight at a flat rate. For custom builds and commercial orders, contact us for a delivery quote.

    Carriers

    We ship with Australia Post, Direct Freight Express, and Interparcel, depending on the size and destination of your order. Tracking details are emailed to you once your order is dispatched.

    Freight deliveries

    Large freight items are delivered to your kerbside or front door and require someone to be present to receive them. Freight carriers do not carry items inside or upstairs. Please make sure someone is available on the delivery day and that there is clear access for a truck.

    Delivery timeframes

    Once dispatched, metropolitan deliveries typically arrive within 2 to 5 business days. Regional and interstate freight can take longer, particularly to Western Australia and the Northern Territory. These are carrier estimates, not guarantees.

    Damaged or missing deliveries

    Please inspect your order on arrival. If anything arrives damaged, or your tracking shows delivered but the parcel has not turned up, contact us within 7 days at info@simrigs.com and we will sort it out with the carrier.

    Local pickup

    Pickup is available from our showroom at 2406 Plenty Road, Whittlesea VIC 3757. We will email you when your order is ready. Please call ahead on 0499 620 981 to arrange a time.

    Returns

    See our refund policy for returns and change-of-mind information.

    Contact

    SIMRIGS PTY LTD
    2406 Plenty Road, Whittlesea VIC 3757, Australia
    info@simrigs.com
    0499 620 981 (Mon to Fri, 9am to 4pm)